Frequently Asked Questions - On-Demand Transit

• Monday to Saturday: 6 a.m. to 10 p.m.
• Sunday: 9 a.m. to 6:30 p.m.

• Monday to Friday: 8:30 a.m.–10 p.m.
• Saturday: 6:30 a.m.–9:30 p.m.
• Sunday: 10 a.m.–6 p.m.

On-demand transit is transit that is flexible in that it doesn’t follow a set route or schedule. Riders can book a ride over the phone or via the service’s mobile app or website. The system adds the booking to the route of the vehicle in service, taking into account all of the other active bookings.

The service provides trips to and from the Codiac Transpo service area via three transfer points.

1. Dieppe IGA COOP (615 Dieppe Boulevard)
2. Bourque Road at Eunice Avenue
3. Amirault Street at Fox Creek Road

This new approach offers:

• The addition of new destinations;
• increased service frequency and availability;
• more reliable service;
• reduced operating costs;
• longer service hours;
• greater transit coverage;
• improved access for users who are not within walking distance of Codiac Transpo's fixed routes;
• the addition of a transfer point offering users the possibility of transferring to Codiac Transpo fixed bus routes;
• access to trips with departure and arrival points within the area not served by Codiac Transpo.

The section in orange shows the on-demand transit service area. Travel between the orange zone and Codiac Transpo routes are taking place via three transfer points.
Travel solely within the orange zone is also permitted.

On-demand service is available by reservation only. It differs from regular transit in that the vehicles don’t follow set routes like Codiac Transpo buses do (i.e., routes 93, 94 and 95). On-demand routes are based on the reservations received.

Riders can therefore use on-demand transit to access one of the three transfer points and then access Codiac Transpo's fixed routes towards their desired destination.

The main vehicle used is a minibus that can accommodate up to 11 passengers and is also wheelchair accessible. The fleet also includes passenger vans. All on-demand transit vehicles bear the City of Dieppe logo.

• Origin: Your starting point.
• Destination: Where you want to go.
• Pick-up bus stop: Where the system tells you to go to be picked up. The system will choose a stop near your starting point that fits with the bookings already confirmed for other clients. Note that your place of pick-up may change from one day to the next, even if the trip is the same.
• Drop-off bus stop: Where the system chooses to let you off the vehicle. The system will choose a stop near your destination that fits with the bookings already confirmed for other clients. Note that your drop-off point may vary from one day to the next, even if the trip is the same.

The pick-up stop is selected automatically by the system based on your actual starting point. In some cases, your point of origin may be located near several possible stops. The system will choose the most efficient one for the current route.

The system is configured to select a pick-up stop within roughly 500 metres of your point of origin. This is done to maximize efficiency and ensure that you’re picked up as close as possible to your actual starting point.

The drop-off stop is selected automatically by the system based on your final destination. In some cases, your destination may be located near several possible stops. The system will choose the most efficient one for the current route.

The system is configured to select a stop within roughly 500 metres of your destination. This is done to maximize efficiency and ensure that you are dropped off as close as possible to where you want to go.

If you have reduced mobility and can’t walk 500 metres, select the “has reduced mobility” option in your profile.

The system will then automatically select the stops closest to your point of origin and destination for all your trips. Note that this feature is reserved for people with actual reduced mobility. To avoid overloading the system and reducing the chances of getting a ride at the requested time, please use this feature only if necessary.

You can indicate in your profile that you have reduced mobility. The system will then automatically select the stops closest to your point of origin and destination for all your trips.

This will allow you to choose the stops you wish to use by entering them as points of origin or destinations. All stops display as a bus icon on the mobile app. Please don’t select this option if you don’t need it, as it may make it more difficult for you to book rides during peak periods.

• Leave: The time at which you should start heading to your pick-up stop.
• Arrive: The time at which your trip will end, including walking time between your drop-off point and your final destination.
• Pick-up time: The vehicle boarding time. You need to be at the stop at that time, and we strongly recommend arriving a few minutes in advance.
• Drop-off time: The time scheduled for getting off the vehicle.

There are two options for choosing your trip time: “Leave” and “Arrive.”

If you choose “Leave,” it means that you want to leave from your starting point at or after the specified time. Use this option if your departure time is important. For example, if you finish work at 6:30 p.m. and want to leave around 6:45 p.m. or later. The “Leave” time is when you should leave your starting point (home, work, business) and head to the stop to be picked up.

If you choose “Arrive,” it means that you want to arrive at your destination at or after the specified time. Use this option if your arrival time is important. For example, if you must be at work before 6:45 p.m. The “Arrive” time is when you want to arrive at your destination (home, work, business), including walking time from the drop-off point.

Yes, it will search for an alternate ride before rejecting a booking.

If you request a departure time, the system will search for an alternate route up to one hour later than the requested time. If no rides are available, the system will automatically search up to 30 minutes before the requested time. If no options are found, the system will indicate that there are no vehicles available for the requested trip.

If you request an arrival time, the system will search for an alternate route up to one hour earlier than the requested time. If no rides are available, the system will automatically search up to 30 minutes after the requested time. If no options are found, the system will indicate that there are no vehicles available for the requested trip.

You don’t need to try booking multiple times within a few minutes, as the system already does this automatically for you.

The scheduled end times correspond to the times at which the vehicle has to return to the garage. The system will not accept bookings past this point.

If you need a ride late in the day, book an arrival time that fits the schedule. The system will select a departure time that allows the vehicle to offer you a route within the system’s parameters.

Yes, to ensure that the service runs efficiently for all users. If you leave your trip active in the system and don’t show up at your stop, the bus will have made an unnecessary trip when it could have served another client.

The system records no-shows, and this they could eventually affect your file. By cancelling your booking, you allow the system to better plan trips and ensure service for everyone.