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Alerts

Dieppe Alerts is the City’s emergency alert system. Whether it’s a water main break leading to a boil-water advisory, an evacuation, a weather event, a road closure due to flooding, or some other issue, the system keeps you informed and up to date.

It includes a public dashboard available at dieppealerts.ca, where you can get the latest information on various kinds of municipal advisories. You can also sign up to receive text messages and/or emails for specific issues.

The system does not replace the Alert Ready system in use by other entities, such as the New Brunswick government and the Royal Canadian Mounted Police (RCMP). Moncton and Riverview have the same municipal emergency alert system as Dieppe.

How does Dieppe Alerts work?

Dieppe Alerts has various functions to provide residents with the latest information on municipal advisories.

Public dashboard: The public can go to dieppealerts.ca at any time to see current warnings and notices. No account is needed to view this information.
Alerts: When necessary, alerts are sent by e-mail and text message. To get them, you need to subscribe. Urgent alerts can be sent by email, text message or both. Non-urgent alerts, like winter parking restrictions and changes to garbage collection, are only sent by email.

What types of alerts does the City issue?

Dieppe Alerts is used to communicate municipal emergencies and other important City-related information. However, it does not replace the Alert Ready system in use by other agencies, such as the New Brunswick government and the Royal Canadian Mounted Police (RCMP). Dieppe Alerts is a subscription-based service. Alerts cover things like:

major fires and evacuations
water main breaks giving rise to boil-water notices
major emergencies (generally those that require involvement by the City’s emergency command centre)
weather warnings issued by Environment Canada
localized flooding
other kinds of municipal advisories

How do I sign up?

The public dashboard is accessible to everyone, but to receive alerts, you need to register and subscribe. Here’s how:

Go to dieppealerts.ca
Click on the green button (Sign-Up / Sign-In for Notifications).
Enter your contact details under the “Register” tab.
N.B.: Your residential address is wherever you want the alerts to be sent. (If you’re registering because you work in Dieppe and live elsewhere, put your work address. You can also use your home address to sign up your family.)
Click on “Sign Up” and validate the email address or telephone number to confirm your account.
Once you’ve registered, you’ll see the “Manage your subscription” tab where the “Register” tab used to be. Click on it to subscribe to the types of alerts that interest you and indicate whether you wish to receive email or text message notifications, or both.

When are alerts issued?

When they’re needed. The City issues an alert when a situation poses a risk to public safety, such as an evacuation, localized flooding, or a water main break that requires a boil-water advisory.

Can I give a phone number that’s not a cell number?

Only cell phone numbers can receive text message alerts.

Who issues the alerts?

Alerts are issued by the City’s emergency command centre through the emergency measures director and fire chief, by the communications department or another City department.

Can I sign up if I don’t live in Dieppe?

Of course! If you’re interested in Dieppe alerts, we encourage you to sign up. You may have family in Dieppe, for example, and want to make sure they’re aware of any emergencies that arise. You may also work in Dieppe but live elsewhere. The public dashboard is also available to the public, with no registration required.

What types of weather alerts are published?

Weather alerts are based on Environment Canada’s weather warnings and are sent automatically. Environment Canada issues alerts based on the severity and timing of potential weather events, to draw attention to significant or likely weather risks.

Can I choose the type of alerts I receive?

Yes. When you sign up, you select the types of alerts that you wish to receive. You can sign up for emergency alerts sent by email and/or text message. You can also sign up to receive non-urgent email notifications for things like winter parking restrictions.

What’s the difference between Dieppe Alerts notifications and other alerts I’ve already received on my cell phone?

Alerts sent to phones, TVs and radio stations, among others, are issued through the Alert Ready system, which is used by the New Brunswick government and the Royal Canadian Mounted Police (RCMP). In contrast, the Dieppe Alerts system is an independent, subscription-based emergency management system used to issue municipal advisories.

Can I receive notifications at more than one address, like at work and home, for example?

You can only enter one address per account. The system won’t allow you to enter more than that. However, you can create more than one account and have a separate account for each address.

Will I receive notifications on my phone if it’s in silent mode?

You’ll still receive the actual text message or email, but you won’t hear or see them arrive if sound and notifications are turned off on your phone. The Dieppe Alerts system can’t bypass your phone’s settings like the Alert Ready system does.

A family member received a notification, but I didn’t. Why is that?

There are many reasons why someone you know might receive an alert that you don’t receive. First, you have to sign up for alerts to ensure that they’re sent to you, whether by text message or email. Notifications can also be geographically targeted. That is, they’re sent only to addresses in the area affected by the advisory. For example, in a city-wide emergency, everyone registered will receive a notification. For an emergency in a specific neighbourhood, however, alerts will only be sent to residents in the immediate vicinity. They will be geographically targeted based on the address associated with the account.